FAQs
SUPPORT:
Customer Service Email: info@monfaradi.com
ORDER:
- How secure is my personal information?
Monfaradi Footwear info@monfaradi.com adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
- What forms of payment do you accept?
We accept Apple Pay and the following credit cards: Visa, Mastercard, American Express.
- Can I cancel my order?
You can cancel your order within 12 hours of placing it. After that, it will have been processed, and you won’t be able to cancel. You can, however, return your items at your expense, for store credit.
SHIPPING:
- Do you ship internationally?
Yes.
- What shipping carriers do you use?
We use a fulfilment warehouse in the Netherlands who will select the best carrier for specific countries to make sure your package arrives in time.
- How long does it take to process my order?
Once payment has been made, 99% of all orders leave our fulfillment center within 2-3 days.
- How long does shipping take?
Our average shipping time is 5 -12 business days depending on your location.
United States, Canada, Australia, and New Zealand: 10-12 business days.
European countries: 7-10 business days.
Rest of the world: 12 business days.
However, please note, we cannot be held responsible for delays caused by individual country's Customs clearance, nor for delays caused by national & international holidays.
DELIVERY:
- How do I track my order?
All purchases will be accompanied by a tracking number.
- Are all my items shipped together?
Normally yes. However it depends on items purchased.
RETURNS:
- What is your return policy?
All sales are final. If however you are not satisfied for any reason, please contact us by email on info@monfaradi.com. We will happily try to resolve any issues. Any returns will be at your expense.
- What do I do if I receive a defective product?
If there’s some sort of manufacturing defect, let us know within 7 days of receiving your item info@monfaradi.com, and (provided that your case is legit) we’ll send you a replacement.
FAQs on MONFARADI MARE - BEACH BALLERINA:
- Are they true to size?
Yes! However for half sizing we recommend to wear them snug, as they do loosen in the water.
- What is your size range?
Officially EU 36 - 41.
However, Size 1 can be worn by foot size 35, and worn more securely with the use of the foot-band.
Size 3 can fit up to a size 42 foot if worn wet to wear.
- What level of protection do Monfaradi Mare provide?
They offer LIGHT protection. We ask the wearer to take precautions to avoid sharp objects in and around the water. Monfaradi (Footwear) Sàrl and Monfaradi Mare are not responsible for any injuries.
- How do I clean them?
We recommend to handwash them by rubbing them with a mild soap and rinse thoroughly with warm water. Shake off excess water, then towel or air dry.
- Will they become cloudy or change colour?
With use, due to sun creams, perfumes, salt water, chlorine etc. Monfaradi Mare Beach Ballerinas will slightly change in transparency. If you follow aforementioned cleaning instructions, we find the transparency can be restored quite well. Regardless, when worn on foot in the water, they remain quite clear.
- Are they Vegan?
Yes, no animals products are used.
FAQs on MONFARADI ROLLABLE FOOTWEAR (flip-flops & ballerinas for events):
- Is it normal that the flip-flops curl once removed from the tube packaging?
YES! We advise to counter-roll each flip-flop individually to flatten and wear. Please see our explainer unboxing video.
- Will the soles protect my feet from sharp objects?
No. Please avoid stepping on sharp objects. Monfaradi Footwear are designed ultra thin to roll and carry easily even in a small evening bag. Due to this lightweight quality of Monfaradi Footwear, they are not designed for protection from sharp objects. We recommend taking utmost care where you step.
- Sizing - Do they fit true to size?
Yes.
For the Ballerinas, we recommend to take a size S for 35-36 feet, size M for 37-38 and size L for 39-40.
Please note, the Ballerinas can be worn by sizes ranging from 35-40 feet.
If they feel a little snug, do not worry, they are made from the softest faux leather, that will stretch a little.
For the Flip-flops we recommend to take a size S for 34-36 feet, size M for 37-39 feet and size L for 40-41 feet.
Please note, the flip-flops can be worn by sizes ranging from 34-41 feet.
For the flip-flops if you have wide size 39 feet, we recommend to take the size L.
- Are Monfaradi Footwear long-lasting and durable?
Monfaradi Footwear are not intended for long-lasting. Due to their ultra thin and lightweight design, they are recommended only for temporary wear, and it is normal that after many uses, they will deteriorate a little.
- Can Monfaradi Footwear be worn in the rain?
You can wear the Ballerinas in the rain, they will provide light protection. However, we cannot guarantee water-proof protection.
- Can I wash my Monfaradi Footwear?
You can wipe clean the Flip-flops and Ballerinas with a damp cloth and some mild soap.
- How big is the tube packaging?
The tube measures 6cm diameter by 12.5cm tall.